1. Explain the difference between cross docking and drop shipping.

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2. A U.K. motorcycle helmet manufacturer imports three models of polycarbonate helmet shells and Lexan helmet visors from a foreign supplier. The shells are in two sizes and come in four colours: black, white, silver and red. The helmets come polished and ready for assembly. A different foreign supplier prints and cuts the design decals. The manufacturer provided its proprietary designs to the suppliers. A domestic supplier provides standard grey, fabric-padded linings with required sewn-in labels and the chinstrap assemblies with buckles. All the components must meet the organization's stringent specifications. The production of the polystyrene liner, assembly of the components and application of the design decal and clear coat protection are carried out at the manufacturer's plant. A local print shop provides the print material that is included with the helmet. The finished helmets are packaged in a plastic bag, placed in a box and shipped from a domestic supplier. The warehouse packs the boxes into larger cartons for shipping to retailers. The plant facility also has a warehouse for its components inventory and the finished, packaged helmets. The organization has a sales and marketing department, but has outsourced its payroll, benefits and IT activities. It has a small team of administrative support staff. The motorcycle helmet market is quite competitive, with both foreign and domestic products available. The sales and marketing team, who is responsible for monitoring returns, notices an increase in returns and complaints regarding decals coming off recently purchased helmets.

a. What action should the sales and marketing team take regarding returns and complaints?

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b. Is a recall required? Explain your answer. Describe what action the manufacturer should take.

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c. The organization is trying to decide whether VMI is possible with its suppliers. Explain what the organization would need to do to implement VMI. What are the advantages of implementing VMI for the suppliers?

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d. Each helmet has a RFID tag that provides product information and allows GPS tracking. From a logistics perspective, how can the organization use this information?

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3. A customer in Vietnam places an order two months before February 14th for a jewellery setearrings and matching necklaceas a Valentine's gift for his wife from an e-retailer based in France. The total cost with shipping is USD 275. He pays using his credit card. He is told that his order should arrive in two weeks. He does not receive any notification regarding his order. After three and half weeks the customer has not received the jewellery set and contacts customer service. The e-retailer apologizes and is unable to determine where his order is, but assures the customer the gift will arrive within a week. At the end of the week the customer's order arrives, but there is no paperwork with an order or product number and the jewellery set is not what he ordered. He goes online to determine what he needs to do to return the order. He finds out that for orders under USD 300 he has to pay for shipping. He is also supposed to fill in an online form to submit with his return, but he still does not have an order number. He calls customer service to complain about the wait for his order and how his order is incorrect and to explain that he has no order number. The customer service representative sympathizes, but he is told that as an international customer he is responsible for shipping costs. After being placed on hold for twenty minutes, the customer finally receives his order number. The customer sends the product back to the address as stipulated on the website.

a. Describe an improvement that the e-retailer should make to its ordering service.

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b. If the e-retailer had a customer service priority, list two practices that could be implemented to prevent this customer's product return experience.

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4. How can redesigning products impact the circular economy?

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5. A Canadian railway engineering consultant specializes in converting old railway locomotive controls to computerized, digital controls. He has been contacted by the Pacific National Railway company, an Australian national railway service, to oversee conversion of half the locomotive fleet.

a. Under which service delivery mode is his work classified?

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b. What type of service would this be considered (e.g. BPO, KPO, ICT)? Explain your answer.

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NO Internet and short Answer

Need proper logical explanation according to questions