Question: 1. Explain the difference between horizontal and vertical job enlargement and how these concepts might work at a business like McDonald's or Starbucks. 2. What

1. Explain the difference between horizontal and vertical job enlargement and how these concepts might work at a business like McDonald's or Starbucks.

2. What is the difference between tasks, elements and motions in a basic job structure?

3. Describe the differences between a process flowchart and a worker-machine chart and what they are designed to achieve.

4. Why is empowerment a critical element in total quality management? What are the disadvantages of empowerment?

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