1. Explain two reasons for measuring performance in a public sector organisation (2 marks) 2. Explain two reasons for ensuring equality and diversity is reflected in public service provision. (2 marks) 3. Explain two techniques used by a public sector organisation to identify the needs of its customers. 4 Explain two reasons for ensuring money is spent efficiently in the public sector. (2 marks) 5 Identify two ways in which the work of someone working in a public sector organisation contributes to the delivery of good service. Section A 1 . You are required to write a report on working in a public sector organisation. You should base your report on a specific organisation and should include the following information: type of organisation its aims and values how it is funded how it works with Central Government to deliver services the range of statutory and non-statutory services the organisation delivers who the main external customers of the organisation are and how they are referred to by the organisation describe three examples showing how the organisation takes equality and diversity into account in delivering this service to its customers identify two other organisations that the organisation works with to provide service, and how these benefit customers outline how the organisation's performance is monitored and measured, and the organisation responsible for this describe the organisation's system for managing the individual performance of staff and why this is done. . 2 You are also required to give general information on public sector working. Provide information on the following areas: an explanation of how the public sector differs from the two other sectors, by comparing a key feature of each three key points from two Acts of Parliament which are particularly significant in the public sector three reasons why it is important that public sector organisations are accountable for the way they provide services three ways in which the decisions of elected members affect public sector service three ways that the Spending Review may impact on the customers of a public sector organisation