1. Explain what Donabedian Approach to standard says about :

• structure,
• process
• outcome

2. And how to Use the Donabedian Approach to standard: structure, process and outcometo explain the issues of poor quality in health care management for not effective service in our CQC report, as:

• STRUCTURE: The manager has no training and doesn't understand the principles of the Mental Capacity Act 2005 (MCA.
• PROCESS: There is a lack of understanding around assessing a person's capacity and the need for valid consent to care.
• OUTCOME: People's initial assessment of care did not have enough details to ensure the service could provide effective care to meet people's needs.