1. explain why if a performance measure in the customer perspective of the balncef scorecard was customer loyalty, then a driver from the process perspective would likely be high-quality production processess

2. If an organization planned to use $44 of material per unit activity but it actually user $42 of material per unit of activity, and it planned to make 1200 units but it actually made 1,000 units. Explain why the flexible budget amount for material is $42,000. include calculation