1. Feedforward control involves:

	a.	taking anticipatory action to ensure that problems do not occur.
	b.	taking actions after the activity has been completed.
	c.	taking corrective action during the production or delivery process to ensure that standards are being met.
	d.	determining what went wrong in an activity and where to place blame.

2. Which of the following statements is true of the supervisor's role in controlling?

	a.	Supervisors should remember that the main purpose of controlling is to assign blame for mistakes.
	b.	Supervisors should monitor every detail of every employees work.
	c.	Supervisors should be forward-looking while controlling.
	d.	Supervisors should leave their employees alone until it is time to inspect the final results.

3. Which of the following is NOT a requirement for an effective control system?

	a.	It should be understandable to everyone who uses it.
	b.	It should not permit changes in dynamic settings.
	c.	It should yield timely information.
	d.	It should expose deviations as they occur.

4. Ron has established a preventative maintenance program at his company where the machines used in production are serviced on a regular basis to prevent breakdowns in the future. Which of the following control mechanisms does this best exemplify?

	a.	Concurrent control
	b.	In-process control
	c.	Feedforward control
	d.	Feedback control

5. If a cost-cutting order comes down from top management, the supervisor's best response is to:

	a.	hold "pep rallies" with his employees.
	b.	stop buying any supplies.
	c.	reduce expenses with the help of his employees.
	d.	eliminate preventive maintenance work.

6. Which of the following is NOT an accurate statement regarding the supervisor's role in controlling through budgets?

	a.	Supervisors should demonstrate the actual need for each amount they request and document their requests with historical data whenever possible.
	b.	Supervisors must refer to their budgets to monitor their expenditures during the operation period.
	c.	The budget that most concerns supervisors is usually the departmental expense budget.
	d.	Supervisors' budgets should be very detailed and should not be subject to change.