1. Focusing on delivering customer value and continually improving the system and its process are the two principles of total quality management. a. True b. False

2. Decision making is the process of selecting an alternative course of action that will solve a problem. a. True b. False

3. Management functions, decision making, and problem solving are related in that decision making precedes taking action on solving problems, and solving problems is necessary to accomplish management functions. a. True b. False

4. Management is defined as a. the purpose, or reason for being, of the organization b. human and informational inputs c. the organization's method of transforming inputs into outputs d. those responsible for the organization's performance e. the way the organization groups its resources

5. The organization's resources are defined as a. the purpose, or reason for being, of the organization b. human, financial, physical, and informational inputs c. inputs that are turned into outputs d. inputs responsible for performance

6. Stakeholders are best described as a. people with an ownership position in the business b. government officials who must regulate the business c. people whose interests are affected by organizational behavior d. people not affected by organizational behavior

7. All of the following are large multinational sport corporations except a. Nike b. Reebok c. Adidas d. NEC

8. _____ decisions require a longer period of time. a. Programmed b. Nonprogrammed c. Uncertainty-based d. Risky

9. Rules, policies, and procedures are used for _____ decisions. a. programmed b. nonprogrammed c. uncertain d. risky

10. Consensus mapping is the process of a. suggesting and evaluating as many ideas as possible b. generating and evaluating alternatives using a structured voting method c. suggesting possible alternatives without evaluation d. developing group agreement on a solution to a problem