1. Follet's primary contribution to the behavioral perspective was

Multiple Choice

• management is the art of getting things done inspite of other people.

• organizational life is relatively stable.

• the importance of cooperation among employees, cooperation between managers and employees, and the challenges in achieving both are among the most important of all management skills.

• overmanaging rather than participatory management.

2. The relay assembly room study concluded that

Multiple Choice

• employees value cooperation and participation in the workplace.

• group members put informal pressure on each other to work slower to be consistent with group norms.

• productivity decreases when employees have authority over their own work.

• productivity decreases when people pay attention to employees.