1.

For optimum effectiveness, managers should provide employees with feedback

		only when performance is negative.
		strictly during the performance review
		as a last resort.
		very sparingly to prevent overload.
		on a regular and ongoing basis.

2.

Effective upward communication is important because it facilitates downward communication.

True

False

3.

What skill distinguishes excellent managers from other managers?

		the ability to lead
		staying within budget
		the ability to reward performance
		staffing and supervising
		dealing with day-to-day issues

4.

High organizational transparency indicates employee beliefs that the information they receive is accurate, timely, and fully disclosures relevant information.

True

False

5.

Work teams typically are well defined and

		a clear part of the formal organizational structure.
		are not directly involved in manufacturing or providing services.
		are the least common types of teams found in organizations.
		operate separately from the regular work structure of the firm.
		only exist in a traditional work environment.

6.

What is the best example of company grapevine communication?

		training session with a department head
		job interview between a manager and a job applicant
		annual general meeting for all the shareholders
		salary negotiation between an employee and the human resource manager
		informal conversation between colleagues about their new manager

7.

Effective managers can create positive outcomes by realizing that everyone passes through the five needs in Maslows hierarchy in order.

True

False

8.

Options for restoring workplace equity including increasing your own outcomes or decreasing others outcomes.

True

False