Question: 1. Frame the original issue for VVH. Mind maps and RCA may be useful here. 2. How would you address the no-shows and cancellations issue?

1. Frame the original issue for VVH. Mind maps and RCA may be useful here.

2. How would you address the no-shows and cancellations issue?

3. Develop a project charter for one project associated with VVH's problems.

4. Develop a balanced scorecard for VVH's clinics.

5. If VVH decided that it should focus on increasing throughput in the system, how would you going about doing this? Be specific.

6. Would simulation be a useful tool in VVH's quest to implement advanced access? Why or why not? How would you go about implementing advanced access?

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