1. Geo Park's planning process includes . (a) training employees (b) assigning the job duties according to organisational goals (c) deciding the objective of the entreprise (d) None of the above 2. Donald, the Yau Ma Tei branch manager of a health food store received a complaint from a customer. He is required to report all complaint incidents to Joe, the CEO. Which of the following example(s) of Joe, the CEO's informational roles is/are demonstrated in this story? (I) Monitor (II) Disseminator (III) Spokesperson (a) (I) only (b) (II) and (III) only (c) (I), (II) and (III) only (d) None of the above 3. All of the following are examples of an organization EXCEPT . (I) Red Cross (II) Young Women's Christian Association (III) The Hong Kong Polytechnic University (IV) Hong Kong Disneyland (a) (I) and (II) only (b) (III) and (IV) only (c) (II) and (IV) only (d) None of the above 4. Sunny Chai is the chairman at Hong Kong Science and Technology Park. He informs his staff on the organisation's future plan and other information. He also leads and motivates them to reach organizational goals. Which management role(s) is/are the chairman performing? (I) Leader (II) Disseminator (III) Interpersonal Role (IV) Informational Role (a) (I) and (III) only BHMH2004 Managing Organizations Examination Skills Workshop Page 2 of 23 (b) (II) and (IV) only (c) (I) and (IV) only (d) (I), (II), (III) and (IV) are correct 5. When all secretaries of an office want to take their holiday on Christmas Eve, the office manager of the company follows the tradition and arranges for a lucky draw to determine who can take their holiday on that day. The office manager is playing the management role of . (a) Figurehead (b) Negotiator (c) Resource allocator (d) Entrepreneur 6. Whe infor n a doctor-in-charge operates a surgery, he is using skills. When he collects mation so he can formulate strategy that better met the hospital's needs, he is referring to skills. (I) technical (II) human (III) conceptual (IV) spiritual (a) (I) and (II) only (b) (I) and (IV) only (c) (I) and (III) only (d) (II) and (III) only 7. In v Kam set as view of the public's anger over the death of a dog at a MTR station, operations director Jacob sets up new procedures for staff to deal with animals found on the tracks. Budgets will be ide for training and tools accordingly. Jacob's roles are . (I) Disturbance handler. (II) Resource allocator. (III) Figurehead. (IV) Decisional. (a) (I), (II) and (III) only (b) (I), (II) and (IV) only (c) (II) and (IV) only (d) (III) and (IV) only 8. When a supervisor checks the amount of output that the employees have completed and the number of units that have defects, he is performing which of the following management function(s)? (I) Controlling BHMH2004 Managing Organizations Examination Skills Workshop Page 3 of 23 (II) Leading (III) Planning (IV) Organizing (a) I only (b) III only (c) II and IV only (d) III and IV only 9. If MTR Director encourages his employees to work hard by telling them that he is sure they can fulfil tight schedule because they are good and skilled employees, he is performing which of the following management function(s)? (I) Controlling (II) Leading (III) Planning (IV) Organizing (a) I only (b) II only (c) III only (d) III and IV only 10. Which of the following is(are) LEAST likely to be a top manager? (I) James Hughes-Hallett, Chairman of Swire Group (II) Kitty Lam, Sales assistant at Jordan branch of Giordano (III) Jin-Guang Teng, President of Hong Kong Polytechnic University (IV) Marc Bolland, CEO of Marks and Spencer Group (a) I only (b) II only (c) III and IV only (d) IV only 11. Organizing includes . (I) setting organizational goals (II) planning time table (III) motivating organizational members (IV) assigning who does what duties (a) I only (b) II only (c) IV only (d) III and IV only BHMH2004 Managing Organizations Examination Skills Workshop Page 4 of 23 12. Which of the following can BEST illustrate the universality of management? (I) Managers run large corporations, medium-sized businesses, and entrepreneurial start-ups. (II) Management involves coordinating and overseeing the work activities of others. (III) Managers are found in government departments, hospitals, small businesses, not-for-profit agencies, museums and schools (IV) Managers have to deal with a variety of personalities with limited resources. (a) III and IV only (b) I, II and III only (c) I and III only (d) I and II only 13. If all the managers accomplish their projects, but one manager takes more time than the other managers in the process, that manager is . (a) efficient, but ineffective (b) a leader, but not a top manager (c) project oriented, but not effective (d) effective, but inefficient 14. When a chef of a hotel group cooks for restaurant customers, he is utilizing his . (a) conceptual skills (b) empirical skills (c) technical skills (d) human skills 15. Katherine, sales and marketing manager of Maxim's fast food restaurant observes the trends and prices of the fast food and services produced by Caf de Coral and Fairwood. Which managerial roles are Katherine assuming? (I) Disseminator (II) Liaison (III) Monitor (IV) Disturbance handler (V) Informational role (a) I and IV only (b) II and V only (c) III and IV only (d) III and V only