1. Given Kenerson's target of an average wait of less than 3 minutes, develop a telephone...
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1. Given Kenerson's target of an average wait of less than 3 minutes, develop a telephone staffing plan for December 4, 1995 assuming that the distribution of phone calls throughout the day follows the hourly distribution in Exhibit 5. 1. Given Kenerson's target of an average wait of less than 3 minutes, develop a telephone staffing plan for December 4, 1995 assuming that the distribution of phone calls throughout the day follows the hourly distribution in Exhibit 5.
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