1. Given what you know about human motivation, what effect is profit-sharing likely to have on human behavior? Bear in mind, the payout comes much later, the results are largely determined by someone other than a single employee, and feedback throughout the year is not always all that clear.

a. not much

b. huge impact--more profit, more money

c. likely will go in the opposite direction of that desired

d. intermittent change

2. I used a gainsharing model in a hospital-setting. Everyone in the place was eligible for a bonus--and everyone was judged on the same organization-wide indicators. Feedback was received monthly by everyone and each department worked to find ways to enhance any indicators that they might impact. When our accreditation group came in and asked what were the most important indicators or organizational performance, what do you think they heard?

a. Almost everyone knew all the indicators and knew how we were dong on all of them

b. a few people knew what the indicators were, didn't have much idea regarding our performance

c. considerable anger because they thought the idea of a bonus was stupid

d. most appreciated the idea of getting a bonus, but weren't too interested in changing anything