1) Good research is: Timely, Actionable & Credible. Pick one of these to explain.

2) The Net Promoter Score is an industry standard for measuring customer loyalty and Word of Mouth spread. Explain how it is calculated.

3)

After a sit-down with your client, you determine together that the Service Design and Standards gap needs to be tightened up. In preparing for the final audit, which of the following tools would likely be the most helpful? Checkmark the boxes 1 or more.

Group of answer choices

-Focus Groups

-Big Data Review

-SERVQUAL Surveys

-Requirements Research

-Service Blueprints (Process Maps)

-Service Scape Design