1. HCAD 511 2. Workshop Two - 2.2 Maintaining the Infrastructure 3. Dropbox Introduction and Alignment Chapter 3 emphasizes the importance of the infrastructure in keeping the HCO \"consistent with stakeholder needs\" and pointing out the problems if these needs are not met. It notes that the infrastructure is increasingly rigorous and that operational leadership is necessary to sustain the infrastructure. In this assignment, you will write an essay on the subject of operational leadership. Utilizing the textbook, two additional academic sources from your own research, and drawing from your professional experience, you will evaluate an HCO's operational infrastructure and describe appropriate mechanisms to address opportunities for improvement (OFIs). Upon successful completion of this assignment you will be able to: Evaluate an HCO's operational infrastructure and describe appropriate mechanisms to address opportunities for improvement (OFIs). Resources Bible Textbook: The Well-Managed Healthcare Organization Website: Online Student Resources and Book Companion http://www.ache.org/pubs/hap_companion/book.cfm?pc=2156 Chapter 3 PPTs Chapter 9 PPTs Background Information In this workshop you explore the foundations of operational leadership and population health. You will apply the concept of operational leadership in the form of an essay that integrates the principles of effective infrastructures which includes boundary spanning, knowledge management, accountability and corporate design, continuous improvement, and sustaining and improving. These elements help ensure that the needs of the HCO's caregiving teams are met. Instructions 1. Read Chapter 3 in The Well-Managed Healthcare Organization. 2. Read Chapter 9 in The Well-Managed Healthcare Organization. 3. Review the Devotion in the 2.1 Discussion. 4. Utilizing workshop readings, the workshop devotional, and your own online research, write a three page paper, not including the title page and the reference page, answering the following questions: a. If you joined the management team of an HCO, how would you evaluate the HCO's operating system? b. What are the measures that show the operating system is effective? c. How would you identify opportunities for improvement (OFIs) in the operating systems? How would these OFI's be appropriately operationalized? 5. In the paper, be sure to: a. Apply Exhibit 3.3: Elements of the Epidemiologic Planning Model, Exhibit 3.5: Organization Structures for Hospitals and Healthcare Systems, Exhibit 3.6: Mercy Health System's Annual Planning Calendar, and Exhibit 3.8: Performance Measures for Infrastructure Functions. b. Apply biblical principles where appropriate. c. Defend your position, citing any research and/or evidence to support your arguments. 6. Your paper should include at least three citations from the textbook, articles, or other credible sources. Your citations must be in proper APA format. 7. When you have completed your assignment, save a copy for yourself and submit a copy to your instructor using the Dropbox. This assignment is due by the end of the workshop. 2 3