1 hour solution or down vote. short on time.

Attempt all parts, all parts carry equal marks. 1) Hiring employees with high emotional intelligence is important for companies such as Starbucks, whose baristas have frequent social interactions with customers. In keeping with Starbucks mission to inspire and nurture the human spirit," the company selects baristas who relate well to customers, connect with them, and uplift their lives. At Starbucks, emotional intelligence plays an important role in job performance, as the company enjoys a loyal customer base and a reputation as one of the most admired companies in America. Q1 (a) : Based on the above scenario, explain with example, what is affective events theory and what are some strategies for emotion regulation and their likely effects? (150-200 Words, 5 Marks) 2) Over the past century, the average age of the workforce has continually increased as medical science continues to enhance longevity and vitality. The fastest-growing segment of the workforce is individuals over the age of 55. Recent medical research is exploring techniques that could extend human life to 100 years or more. In addition, the combination of laws prohibiting age discrimination and elimination of defined benefit pension plans means that many individuals continue to work well past the traditional age of retirement. Unfortunately, older workers face a variety of discriminatory attitudes in the workplace. Researchers scanned more than 100 publications on age discrimination to determine what types of age stereotypes were most prevalent across studies. They found that stereotypes suggested job performance declined with age, counter to empirical evidence presented earlier in this chapter that relationships between age and core task performance are essentially nil. Stereotypes also suggest that older workers are less adaptable, less flexible, and incapable of learning new concepts. Research on the other hand, suggests they are capable of learning and adapting to new situations when these are framed appropriately Organizations can take steps to limit age discrimination and ensure that employees are treated fairly regardless of age. Many of the techniques to limit age discrimination come down to fundamentally sound management practices relevant for all employees: set clear expectations for performance, deal with problems directly, communicate with workers frequently, and follow clear policies and procedures consistently. In particular, management professionals note that clarity and consistency can help ensure all employees are treated equally regardless of age. Q1 (b) Based on given scenario above, explain how do you see that age diversity increase will be bringing more challenges for managers like you? If we talk about organizations and corporations, having this age discrimination at workplace, what kind of policies would help in eliminating the above-mentioned problems? (150-200 Words, 5 Marks)