Question: 1 .How can a planning and mapping software help Herms to achieve a 95 percent first-time delivery target?? 2. H ow can planning ensure that

1 .How can a planning and mapping software help Herms to achieve a 95 percent first-time delivery target??

2. H ow can planning ensure that Herms continues to meet its delivery targets in the future and at times when there is bad weather or high peak-demand?

3.Would it be valuable for Herms to gather competitive intelligence? Why or why not?

4.What other trends in the courier deliveries could affect the industry in the future?

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