1. How can performance management help collaboration in an organization?

2. How would you recommend that Prudential Financial identify potentially toxic

employees?

3. What type of improvement plan do you think would be of the most help to an employee

displaying negative behaviors in the area of collaborating effectively with coworkers?

CASE STUDY: Improving Collaboration Through Performance Management Prudential Financial in Newark, New Jersey, relies on employee collaboration to best ad- dress complex customer needs. Being inclusive, collaborative, and consistently showing respect for each other is so important that it is included as one of the company's core values. 92 Prudential Financial values its collaborative culture so highly that collaboration is also included in employees' performance assessments. To help avoid the emergence of a toxic culture, if there is a problem with an employee, the supervisor or HR manager involves the company's Incident Oversight Team, which includes someone from corporate HR, someone from the company's health and wellness unit, a member of the company's global security team, and a company lawyer. A meeting is then held with the employee, and a specific recounting of the problem behavior is given to the employee along with an explanation of how the behavior hurt other employees. The employee must then choose a specific improvement plan, which might include a book, a course, a counselor, or a life coach, and regular meetings are held with the Incident Oversight Team to check on the employees' progress. Because Prudential Financial understands that toxic employees can drive good employees out of the company, it also holds its supervisors accountable for properly managing them.93 Questions 1. How can performance management help collaboration in an organization? 2. How would you recommend that Prudential Financial identify potentially toxic employees? 3. What type of improvement plan do you think would be of the most help to an employee displaying negative behaviors in the area of collaborating effectively with coworkers