1. How can the problem be quantified? 2. What can be done to address the problem of angry, emotional patients, families, and visitors? 3. Should a security guard be present in the ED? Should the guard be armed? Violence in the Workplace At the monthly environment of care safety meeting, the security office reports data on disruptive patients and visitors. The number of incidents has been increasing, especially in the ED. To date, however, senior management has not agreed to station a security guard in the ED 24/7