$1.$ How did the organization use structures and systems to deal with uncertainty and complexity? Was this effective?

$2.$ How did the existing structures and systems affect the ability of the change leader to bring about desired change?

$-$ What systems$/$structures were involved?

$-$How did these systems$/$structures influence what happened? Was this due to how they were formally designed? or was this related to how they actually came to be used in practice?

$-$Who influenced how the systems$/$structures were used and how did this affect that outcomes that ensued