Question: 1. How does Jonah define a bottleneck in a system? a. Any resource where demand is greater than its capacity b. Any resource where capacity

1. How does Jonah define a bottleneck in a system?

a. Any resource where demand is greater than its capacity

b. Any resource where capacity is enhanced by an upstream process

c. Any resource where capacity is greater than the demand placed on it

d. Any resource where demand is lessened by an upstream process

2. A plant that is busy all the time is inefficient because it creates _________ and can take away ________ from vital processes.

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