Question: 1. How does Rays strategic objective translate to the operational level, that is, what is his key operational objective(s) for the wholesale business line? What

1. How does Rays strategic objective translate to the operational level, that is, what is his key operational objective(s) for the wholesale business line? What performance drivers, that is, the internal capabilities (e.g., people, processes, and systems), and external factors need to be present to achieve operational success? What are the risk factors that drive the uncertainty around achieving operational objectives?

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