Question: 1 . How does the dabbawala organization achieve its high service performance? What is its secret for success? 2 . Why do world - class

1. How does the dabbawala organization achieve its high service performance? What is its secret for success?
2. Why do world-class companies like FedEx study the dabbawala system? What do they expect to learn?
3. A consultant wants to move the dabbawala system into the twenty-first century and proposes several changes. How should Raghunath Medge respond?
a. Stop the consultant immediately.
b. Make changes to the system. Please list specific examples of what you would change.

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