1. How does the reporting structure based upon organizational chart of a city or small club differ from that of a large hotel? Explain your answer.

2. EXPLAIN THE EIGHT KEY ELEMENTS OF TQM:

ETHICS

INTEGRITY

TRUST

TRAINING

TEAMWORK

LEADERSHIP

RECOGNITION

COMMUNICATION

(as simple definitions)

Answer rating: 100% (QA)

1 The reporting structure in a city or small club typically follows a more hierarchical organizational chart In this structure there may be a mayor or president at the top followed by departments or committees responsible for various functions such as public works finance or events Decisionmaking flows from the top down with clear lines of authority and responsibility In contrast a large hotel may have a more complex reporting structure due to its size and the diversity of its operations While there may still be a hierarchical aspect with senior management overseeing departments like housekeeping front desk and food and beverage there could also be more crossfunctional teams and matrix reporting relationships to ensure effective coordination across different areas of the hotel 2 Here are simple definitions for the eight key elements of Total Quality Management TQM Ethics Upholding moral principles and values in all actions and decisions within the organization ... View the full answer