Question: 1. How is PBRs operational performance monitored and controlled? 2. What seem to be the weaknesses in PBRs systems? 3. Identify the improvement priorities for

1. How is PBRs operational performance monitored and controlled? 2. What seem to be the weaknesses in PBRs systems?  3. Identify the improvement priorities for PBR using the importance performance matrix.  4. What steps would you recommend PBR to take? 

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