Question: 1. How might modern technology such as the internet be used to understand the voice of the customer? 2. Propose an explicit service guarantee

1. How might modern technology such as the internet be used to

1. How might modern technology such as the internet be used to understand the voice of the customer? 2. Propose an explicit service guarantee for a fast-food restaurant. Clearly explain why you included the features of your service guarantee (maximum of 1 page). Do you think that a restaurant would adopt it? Why or why not? 3. Research and write a short paper (maximum two typed pages) illustrating an example of how a company applies concepts of Design for Environment (DFE).

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