Question: 1. How would you explain to a CEO why, in the face of nearly universal access to information over the Internet, he or she should

1. How would you explain to a CEO why, in the face of nearly universal access to information over the Internet, he or she should still invest in training and development? 2. The authors draw an analogy between manufacturing scrap and what they call learning scrap. Is that a good analogy? Why or why not?

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