1. How would you handle the customer affected by the inaccurate stock price in the bank's trust account system? Would you take a passive or proactive approach? Justify your answer.

Day	Call Volume
1	204
2	336
3	295
4	251
5	280
6	300
7	398
8	418
9	309
10	471
11	522
12	502
13	449
14	452
15	420
16	500

2. What is the situation that is happening in "BankUSA: Forecasting Help Desk Demand by Day" case?

Please help me answer Q1 and Q2. Thank you!