Question: 1) Identify and explain the four basic global operations strategies. Give an example of each strategy. State two examples of cultural and ethical issues that

1) Identify and explain the four basic global operations strategies. Give an example of each strategy. State two examples of cultural and ethical issues that face operations managers in a global environment.

2) Identify the ten determinants of service quality. Describe two of them in a sentence or two each. What is the difference between conforming quality and target-oriented quality?

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