1. Identify five principles violated in this email. (2.5 Marks)

2. Re-write the email following the principles of writing an effective email. (2.5 Marks)

Ticket for claim #82492 is resolved; Damaged product is not the responsibility of the vendor Upon receiving your complaint and description of a damaged product, an investigation was conducted to identify the source of the probler All products from that particular batch underwent stringent quality controls. Any damage that had occurred must have occurred during transportation by a third-party vendor or by the customer after opening the package. We regrettably cannot accept any responsibility for any damages. Please now that we value you as a customer. As a token of appreciation for you're loyalty, we have included a 10 percent off coupon bn your next purchase of more than $100. Feel free to reach out with any questions. Roberto Jimenez Customer Service Representative