$1.$ Identify serveral ways food service operations can maintain a long term relationship with their customers.

$2.$ Think about the loyalty programs you belong to$.$

$2$a$.$ Choose one and try to identify why you joined this program.

$2$b$.$ What benefits you receive from the program.

$2$c$.$ What benefits you think the company might get from having you as a member of the program.

$3.$ Identify some of the key components of remarkable guest service.

$4.$ Explain why repeat business is so important to food service operations.

$5.$ Describe some of the important steps in a guest service recovery $.$

$5$b$.$ Idedntify atleast two challenges and two advantages of using social media as a part of a food service operations public presence.