Question: 1. identify the differences between internal and external customers 2. summarize the reasons customers perspective are important to the performance improvement process 3. describe the

1. identify the differences between internal and external customers

2. summarize the reasons customers perspective are important to the performance improvement process

3. describe the differences between survey and interviews.

4. outline the characteristics that make survey and interviews effective

5. critique a survey or interviews format .

instructions : describe the terms from your understanding, Steps outlined in the process

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