1. Identify the various positions charged as A&G undistributed operating expenses and define the role of each. Discuss the trend of centralizing many A\&G functions. What are the benefits and risks of centralizing various administrative roles? 2. Discuss why it is important for a hotel to be regarded as an employer of choice. Outline specific strategies that may be employed for a hotel to earn a positive reputation as an employer of choice. Explain why the operations managers have a far greater influence on associates' levels of job satisfaction than the HR team. 3. Why is recruiting and hiring critically important in a hotel setting? Identify the steps in an effective hiring process; what is the ultimate goal of the process? Discuss how diversity (EEO and AA) may impact hiring decisions. 4. Identify and discuss each accounting function (e.g. accounts payable, accounts receivable, income audit, etc.). How does each function impact the hotel's P\&L? How does each function impact the hotel's balance sheet? Discuss the details of the accounting transactions outlined in Tables 11.3a and 11.3b; explain why dual-accounting requires that for every action taken by an accountant, there must be a corresponding or offsetting reaction. 5. Discuss the role of LPOs. What may be the impact of using an outside security services provider rather than an in-house team of LPOs? 6. Discuss the types of weather events or natural disasters that may occur in the local area. Identify the emergency procedures and strategies that may need to be in place to manage these possible situations. How much advance notice and planning will hotel management have regarding each potential scenario? How does the lead-time available affect emergency plans