1 Identify two methods of cost-benefit analysis. Briefly explain when each method should be used. Method Explanation of When Each Method is Used a. b. Question 2 Define knowledge management systems and provide at least two examples of knowledge management systems used in an organisation. a. Definition of knowledge management systems b. Two examples of knowledge management systems i. ii. Question 3 Outlined below are two creativity and innovation theories. Briefly explain each theory. Creativity and Innovation Theory Brief Explanation of the Theory a. Incremental innovation b. Disruptive innovation Question 4 Not every new idea or product or method can be termed as an innovation. List the four key tenets of innovation. a. b. c. d. Question 5 List and define in your own words any three learning principles in an organisation. Learning Principle Definition a. b. c. Question 6 Outlined below are three different objectives of an organisation. Identify the most appropriate quality management and continuous improvement theory to meet that objective and briefly explain why this theory is the most appropriate. Organisational Objective Quality Management and Continuous Improvement Theory a. Minimise variance (variation) in time taken for forms processing Explanation b. Reduce wastage on the production floor