1; In a pull system: Demand is pulled through the system at all times Production is pulled though the system to meet customer demand There are high inventories in anticipation of customer demand Batches are sized based on Kaizen 2: How does Zara manage supply chain risk? Using flexible factories Deeply discounting products that aren't selling, because that is cheaper than losing a sale Buying below capacity from suppliers so that the suppliers have extra supplies in emergencies Carrying lots of inventory 3: Which of the following can be done to improve your process capability ration? Change the specifications Modify the process Outsource All of the above 4: Which "Quality of Service" dimension would you be assessing when asking the question, "How willing, able, and promptly is the service provider to help you?" Reliability Empathy Tangibles Responsiveness Assurance 5: Statistically, six-sigma performance produces fewer than ________ defects per million opportunities for an error for defect. 4 3.4 5.6 6 6: What needs to be done to prove a process' capability? Place customer-specific stickers on boxes of product Collect data on the process by performing a trial run or pilot test Make decisions or activities to make a product secure Assess a supplier's available capacity and meet the investigating organization's requirements 7: Which of the following is a dimension of quality? Conformance All of the above Performance Features Reliability 8: Which "Quality of Product" dimension would you be assessing when asking the question, "Does the product conform to design specifications?" Reliability Durability Serviceability Conformance Performance