1. In facilitating change a leader should: A. Explain how the change relates to the overall organizational strategy. B. Wait to see the results of the change before making any changes to systems or policies. C. Get rid of people who disagree so they don't poison the atmosphere. D. Avoid talking about the issues or problems that led to the change. 2. The following are some questions you can use to gauge how worthy of trust your own behavior is EXCEPT: A. Am I liked by the majority of the people I interact with? B. Do I keep my promises? C. Do I communicate clearly or carelessly? D. Is my behavior predictable or erratic? 3. Effective delegation involves: A. Guaranteeing all employees have a chance to do the same task. B. Determining that all credit goes to the team leader. C. Ensuring all tasks are equally distributed. D. Identifying the appropriate person for the task. 4. During the advocacy phase of a discussion, you should: A. Set discussion ground rules based on role and status. B. Challenge others ideas to generate debate. C. Adopt a win/lose mindset to better control the discussion. D. Sell your idea or position. 5. To lead change effectively, leaders must do all of the following EXCEPT: A. Listen to and advocate for both organizational and individual needs B. Be trustworthy, reliable, and influential C. Hide the trust from their employees D. Maintain public visibility and accessibility