1. In the Structure-Process-Outcome model, which one is least influenced by the patient?

A. Structure B. Process C. Outcome

2To investigate if two variables are associated with each other, you could test the __________ between the two variables:

A. Median B. Variance C. Correlation D. Symmetry

3 Quality Function Deployment (QFD) is usually used in ____ as a means to translate specific customer wants to product features when designing new products.

A. 5S B. DMAIC C. DMADV D. LEAN

4)Which of the following is NOT a limitation of using outcomes as a measure of quality?

A. Lack of knowledge of causal link between process and outcome

B. A short gestation period between process and resulting outcome

C. Effects of co-morbidities

D. All the above are limitations

5)When would you use a control chart?

A. To identify root causes B. To identify failure modes in a process step C. To detect special cause variation D. To eliminate common cause variation

6)A Box and Whisker Plot

A. Provides insights into causes of variation

B. Shows how data is distributed

C. Is used to track changes in a variable over a period of time

D. Shows the key drivers of a particular result

7In sampling, the Joint Commission requires that when the population size is less than thirty:

A. All cases in the population be included

B. A study not be conducted

C. Comparable data from other populations be obtained

D. Subject matter experts be consulted

8 Standard deviation is the:

A. Square of variance

B. Cube of variance

C. Square root of variance

D. Equal to variance

9 Which one of the following statements about the value of the mean is true?

A. It must be equal to one of the numbers in the set of data.

B. It must lie between the smallest and largest values of the set of data.

C. It must be smaller than the smallest number in the set of data.

D. It must have the greatest frequency of all the numbers in the set of data.

10 Who was responsible for success of Six Sigma at GE?

A. Bill Smith

B. Mikel Harry

C. Jack Welch

D. Joseph Juran