1. _____ includes introducing new team members to the tools a program utilizes, informing them about the program, and introducing them to the team, customer and other stakeholders.

Select one:

a. The initiation phase

b. The indoctrination phase

c. The process of on-boarding

d. The process of in-grouping

2. Program Benefits Management ensures that benefits can be achieved at the beginning of the program and is a stand-alone process.

Select one:

True

False