1. Intangible benefits associated with an information system include increased flexibility, enhanced goodwill, and _____________.

A. lower operational costs B. reduced workforce C. increased job satisfaction D. lower computer expenses E. lower clerical costs

2. A systems analysis includes a ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint.

A. logical design

B. request for proposal

C. data flow diagram

D. feasibility study

E. systems design document

3. Which of the following factors related to economic feasibility is most difficult to estimate?

A. sunk costs

B. one-time costs

C. less-tangible benefits

D. tangible benefits

E. recurring costs