1 Internal Environmental Analysis Adam Phelps STR/581 October 3, 2016 Doug Shelton 2 Internal Environmental Analysis The internal environment of a company includes factors that are confined to the company's boundaries. They are factors that the company can control, and can affect the company's performance. \"Leadership, organizational culture, structure, and control systems are characteristics of firms that can be examined to gain a fuller understand of the company's internal environment (Hitt, 2016). A review of Big Lots internal environment shows a positive culture, energetic leadership and an ample core structure through smart financial decisions as well as a dedicated focus on the customer experience. Internal Environment Big Lots' mission is to provide customers with a special experience above everything else. The company believes there should always be \"Surprises* in every aisle, every day\" (\"Our Mission, 2015) by providing \"*unexpected prices, items, and brands\" (\"Our Mission, 2015). It is possible for this company to do so by leaning on its leadership, beginning with Mr. David J. Campisi, President and CEO. As seen from Big Lots financial reports, the organization has had great success in the last few years under Mr. Campisi's reign. In 2015 Big Lots reported an 18.5% return on investment, a positive cash flow, and positive (1.8%) comparable store sales (\"Annual Report\