1._____ involves the process of identifying, capturing, organizing, and using knowledge assets to create, and sustain competitive advantage.

Knowledge mining

Suboptimization

Knowledge management

Lean production

2.The Canadian Awards for Business Excellence quality criteria are similar in structure to the Baldrige Award Criteria.

True

False

3.Which of the following perspectives of the balanced scorecard measures the ultimate results that the business provides to its shareholders?

Customer

Internal

Innovation and learning

Financial

4.An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time and allows for "linear thinking" rather than "lateral thinking."

True

False

5.In the context of organizational structure, which of the following is one of the factors that affects how work is organized?

Suppliers and partners

Competitiveness

Unionization of personnel

Customer influences

6.In the context of the Criteria for Performance Excellence, the _____ category provides "realtime" information (measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.

Operations

Measurement, Analysis, and Knowledge Management

Strategy

Results

7.Physical and financial assets have become more important than knowledge assets in most organizations.

True

False

8.Financial measures of performance measurement in the Baldrige Criteria are generally tracked by senior leadership to gauge overall organizational performance and are often used to determine incentive compensation for senior executives.

True

False

9.Six Sigma is based on understanding and improving processes on a project-by-project basis.

True

False

10.The Baldrige program creates great value for the U.S. economy.

True

False