1. __________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics. a) Organizational behavior b) Motivation c) Performance management d) Workgroup analysis e) Accounting

2. Which of the following statements about perception is false? a) Although important, perceptions have only a minor impact on the way people respond to various situations. b) Through perception, people process information inputs into responses involving feelings. c) Perception is a way of forming impressions about oneself, other people, and daily life experiences. d) Perceptions serve as a screen or filter through which information passes before it has an effect on people. e) Through perception, people process information inputs into responses involving action

. 3. When a mentally challenged candidate is overlooked by a recruiter even though he/she possesses skills that are perfect for the job, which perceptual distortion is likely to be experienced by the recruiter? a) Halo effect b) Selective perception c) Ability stereotypes d) Projection e) Self-fulfilling prophecy

4. In which managerial process are halo effects particularly important? a) Recruitment b) Performance appraisals c) Selection d) Orientation e) Training

5. Emotional intelligence includes all the following factors EXCEPT: a) appraisal and expression of emotions in oneself. b) appraisal and recognition of emotions in others. c) assessment of management attitudes. d) regulation of emotions in oneself. e) use of emotions to facilitate performance.

6. When considering the major categories of emotions identified by researchers, which of the following statements is incorrect? a) The sadness category may contain disappointment, neglect, and shame. b) The anger category may contain disgust and envy. c) The fear category may contain alarm and anxiety. d) The love category may contain affection, longing, and lust. e) The happiness category may contain pride and self-worth.

7. ______________ is classified as a content theory. a) ERG theory b) Expectancy theory c) Goal-setting theory d) Equity theory e) Probability theory

8. __________ is classified as a process theory. a) Acquired needs theory b) Equity theory c) Herzbergs two-factor theory d) Hierarchy of needs theory e) ERG theory

9. The typical reward systems of organizations emphasize __________. a) a mix of intrinsic and extrinsic rewards b) only intrinsic rewards c) only extrinsic rewards d) only intrinsic rewards for high-level positions e) only extrinsic rewards for high-level positions

10. __________ are positively valued work outcomes that are given to an individual or group by some other person or source in the work setting. a) Expected rewards b) Implied rewards c) Valence rewards d) Extrinsic rewards e) Intrinsic rewards