$1)$ Is technology by itself enough to ensure high$-$quality customer service?$->$ The Role of Technology$1.$ Efficiency and Cost Reduction: FedEx's use of its website and resources, like Ship Manager, proves how technology can streamline operations and reduce costs. For example, handling package$-$tracking requests by customers online saves much amounts of money and decreases the burden on call centres$\mathrm{.}2.$ Accessibility: With the widespread use of smart devices, customers can easily use these services anytime, anywhere $.$ This convenience is a significant advantage, making it easier for customers to interact with the company$\mathrm{.}3.$ AI technologies, such as chatbots and help buttons, can provide instant responses to common queries, thereby improving response times and customer satisfaction. These tools can efficiently handle a large volume of requests. For example, if a customer asks "What is the return policy?" the chatbot can instantly respond with "The return policy allows for returns within $2-3$ days after you place a request!"The Human Element!$1)$ Personalized service: iDespite technological advancements, human communication remains crucial as AI cannot replicate the way humans interact with each other. Providing empathy, showing trust, and the significance of human touch in solving complex problems cannot be accomplished by AI$\mathrm{.}2)$ Handling Complex Issues: Not all customers are satisfied with AI solving problems by itself. When a website is down or not working, customers will always call a human representative to ask questions. For example, even today, sometimes the chatbox suggests, $\text{'}$If it doesn't fix your problem, would you like to call this number to speak with one of our representatives?$\text{'}$ Hence, humans are always needed, no matter how much AI we develop to solve any problem!$1)$ Is technology by itself enough to ensure high$-$quality customer service?$->$ The Role of Technology$1.$ Efficiency and Cost Reduction: FedEx's use of its website and resources, like Ship Manager, proves how technology can streamline operations and reduce costs. For example, handling package$-$tracking requests by customers online saves much amounts of money and decreases the burden on call centres$\mathrm{.}2.$ Accessibility: With the widespread use of smart devices, customers can easily use these services anytime, anywhere $.$ This convenience is a significant advantage, making it easier for customers to interact with the company$\mathrm{.}3.$ AI technologies, such as chatbots and help buttons, can provide instant responses to common queries, thereby improving response times and customer satisfaction. These tools can efficiently handle a large volume of requests. For example, if a customer asks "What is the return policy?" the chatbot can instantly respond with "The return policy allows for returns within $2-3$ days after you place a request!"The Human Element!$1)$ Personalized service: iDespite technological advancements, human communication remains crucial as AI cannot replicate the way humans interact with each other. Providing empathy, showing trust, and the significance of human touch in solving complex problems cannot be accomplished by AI$\mathrm{.}2)$ Handling Complex Issues: Not all customers are satisfied with AI solving problems by itself. When a website is down or not working, customers will always call a human representative to ask questions. For example, even today, sometimes the chatbox suggests, $\text{'}$If it doesn't fix your problem, would you like to call this number to speak with one of our representatives?$\text{'}$ Hence, humans are always needed, no matter how much AI we develop to solve any problem!

Please check plagaris