1. It is impossible to implement quality without the commitment and action of employees. As a result, many companies initiate their quality programs by upgrading the skills of their employees and trying to get their employees enthused about improving quality. Discuss how a focus on Human Resource Management (HRM) initiatives will support a company's quality efforts?

2. No matter what approach an organization chooses, it must employ some basic principles to be implemented successfully. Lessons learned in implementing Six Sigma provide key insights that can apply to implementing any type of quality and performance excellence initiative. Discuss the key principles of effective implementation of Six Sigma as a strategic approach for an organization's performance excellence.

3. A major strategic change that organizations must make in pursuing performance excellence is a change in culture. Numerous barriers do exist in the process of transforming organizations to a sustained culture of performance excellence. Understanding these barriers can help the company significantly in managing change processes. Discuss the Barriers to Culture Change.