1) IT Technicians set up and perform scheduled preventive maintenance tasks to keep Windows healthy, and prepare for disaster by keeping good backups. Describe one preventive maintenance task that you should run on your computer regularly. Provide step by step directions to perform this task on your specific computer model. Tip: actually walk through the steps and perform the maintenance task on your machine, writing out the directions as you go.

2) In our current environment, many customers prefer virtual IT support as to adhere with social distancing guidelines. It is important for a technician to understand the various way to support customers remotely. Some tools are built into Windows (such as Remote Desktop) and many more are third party applications (such as TeamViewer, QuickAssist, LogMeIn, and Zoom). Describe one tool that you are familiar with. What are the pros and cons to using this tool over others available?