1

ITIL 4 does not support continual improvement with the ITIL continual improvement model

True or False

2

The first step when focusing on value is to know ________

3

_________ product is a version of the final product which allows the maximum amount of validated learning with the least effort.

4

______ is one of most valuable assets of an organization.

5

_____ is the biggest challenge an organization can face when trying to work effectively with a shared vision.

6

______ provides important information about the status of the projects, products and services in the pipeline in an organization.

7

_______ is an alternate term for isolated work.

8

_______________ typically refers to the use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention.

9

Agile method works well where the requirements are known upfront and work is more important than the speed of delivery.

True or False

10

Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work etc is _______________

11

Risk Management -

12

________ is a term commonly used to refer to a situation where part of the output of an activity is used for new input.

13

Strategy must enable value creation for the organization

True or False

14

Supplier strategy is also called as ______________

15

______________ is the ability of an organization to move and adapt quickly, flexibly and decisively to support internal changes.

16

______________ ensures that the organization's strategy has been translated into tactical and operational plans for each organizational unit that is expected to deliver on the strategy.

17

Organizational Velocity -

18

The availability of service depends on MTBF and MTRS parameters.

True or False

19

A measure of what is achieved or delivered by a system, person, team, practice or service is referred to as _________________

20

______ integration is responsible for coordinating or orchestrating all the suppliers involved in the development and delivery of products and services.

21

Group or person who is responsible for authorization of a change is referred to as _________

22

________ is a cause or potential cause for one or more incidents.

23

______________ a problem that has been analyzed but has not been resolved.

24

Configuration Management System

25

Unplanned interruption to a service or reduction in the quality of service is referred to as Incident Management

True or False