1) Jacinta is a supervisor at a customer service call center. She set a ________ objective for her subordinates to decrease their average call times by 12%.

• behavioral

• learning

• tactical

• performance

How often should a company revise its strategic plan?

Multiple Choice

• every 100 days

• every 1 to 52 weeks

• every 2 to 5 years

• every 1 to 2 years

3) Nori and her manager meet monthly to revise objectives and review Noris progress. This represents the third step of MBO.

true or False

4)

After closing town hall for several weeks due to the COVID-19 pandemic, the mayor of a small town created a ________ to outline how the city employees would meet their job performance goals while limiting risk of spreading the virus.

plan

• strategy

• business model

• business plan