1. Juran's Basic Quality Control process includes a. Identifying internal customers b. Identifying external customers c. Determining customer needs d. Choosing what to control e. Proving process capability 2. In TQM is a fully integrated part of the organizations strategy and operation of business. a. SWOT b. JIT c. Strategic deployment d. Quality planning e. Strategic quality management 3. Which of the following uses both qualitative and quantitative information? a. Matrix Diagram b. Interrelationship Diagraph c. Prioritization Matrix d. Affinity Diagram e. None of the above 4. Plato's form of awareness that is described as mathematically formulated general principles that can be applied to understand particular concrete things is a. Imaging b. Perceptual Belief c. Understanding d. Insight e. All of the above 5. Project leaders in the six sigma methodologies are usually certified as a. ASQ expert b. Six Sigma all star C. Green belt d. Black belt e. SPC analyst 6. documents all parts and sub-assemblies required to produce one unit of a product. a. Engineering specifications b. Bills of materials C. Assembly drawings d. Route sheets e. Job tickets 7. refers to having equal number of observations in each cell. a. Replication b. Randomization c. Blocks d. Balance e. None of the above 8. occurs when the wrong problem is solved. a. Type I error b. Type II error c. Type A error d. Type III error e. None of the above 9. The is used to control the average number of defects per inspection unit in samples of fixed size. a. C-chart b. P-chart c. S-chart d. Range chart e. All of the above 10. The Dodge-Romig sampling plan focuses on the lot tolerance percent defective and a. Producer's risk b. Consumer's risk c. Type I risk d. All of the above e. None of the above