Question: 1 . List at least five external forces identified in the environmental scan of a SWOT analysis. 2 . What are the four stages of

1. List at least five external forces identified in the environmental scan of a SWOT analysis.
2. What are the four stages of Demings Wheel and what is done during each stage.
3. Briefly explain the principles of Lean.
4. In chapter 2, as you read the Bradley Park Hospital story, consider question #2.4: Why do you think that by addressing quality issues, you can positively impact the financial situation at BPH? Why is Mike Chambers not attacking the other competitive priorities?

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