Question: 1. List three customer support functions that a customer support/service organization performs. 2. Explain the customer problem arrival curve in terms of customer usage of

1. List three customer support functions that a customer support/service organization performs.

2. Explain the customer problem arrival curve in terms of customer usage of the product and the fixes.

3. What is the formula for usage month?

4. What is a prerequisite/corequisite relationship of product maintenance and fix releases?

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